Luke Audie · Golden Passport

Business automation, built well.

Fifteen plus years in business automation and process architecture, built at software companies like IDS Scheer, Software AG, Red Hat and UiPath. Writing here about the business and the tech of modern automation.

Read the blog About me

Recent writing

View all →

PinnedBusinessMay 26, 2026 · 1 min read

Welcome to Golden Passport

Why I’m starting a blog about automation, and how the Business and Tech tracks fit together.

Strategy
Brand

BusinessSep 24, 2026 · 6 min read

Proactive agency: why AI agents need process intelligence

Agents can do remarkable things, but only with what they can see. Pair them with process intelligence and the process asks for help before the customer has to.

Agentic AI
Process Intelligence

TechSep 14, 2026 · 31 min read

Structure at the edges, freedom in the middle

One digital branch concierge, built in n8n and LangGraph with other leading automation platforms to follow, to test how agentic AI can work safely inside a European enterprise process.

Agentic AI
Automated Decision-Making

TechSep 14, 2026 · 26 min read

Building the digital branch concierge in LangGraph

Build and test the digital branch concierge in LangGraph and LangSmith, with typed skills, two deterministic gates, human decisions resumed in Studio and an evaluation loop that tests each change before it is promoted.

Agentic AI
LangGraph